Terms and Conditions

Security ProtectionThe customer is strictly prohibited from attempting to violate the website’s security system, including but not limited to the following:

• Accessing information not intended for the customer, or logging into a server or account that the customer is not authorized to access.

• Attempting to probe, scan, or test the vulnerability of the system or network, or to breach security or authentication measures.

• Attempting to interfere with or disrupt the service provided to any other user, host, or network, including but not limited to, transmitting viruses to the website, overloading the site, sending chain letters, spamming, or using any other means that could harm the integrity of the network.

• Sending unsolicited messages, including commercial offers and/or advertisements for products or services.

By using this site, you agree not to use any system resources, devices, software, or any method to interfere, disrupt, or attempt to interfere with the proper functioning of the website, its activities, or any service it provides.

The website will investigate any activities that may involve such violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary penalties to individuals involved in such violations.

It is strictly prohibited to falsify or simulate an Internet Protocol (IP) address, email address, or any part of the website address and use it in any email or newsgroup. Violations that harm the system or network security may result in civil and criminal penalties in most cases.

Privacy

• We are fully aware of our responsibility to protect your personal information, and we take this matter very seriously. We recognize that your personal information is one of our most valuable assets. We store your data in a private, secure database on protected servers.

• We do not trade your personal information in any way, such as selling or renting it to any third party.

E-Commerce

• The customer’s use of the website and electronic services constitutes acceptance of the policies, terms, and conditions applied by Dots Al-Eissai, as well as consent to receive all types of electronic messages through email, newsletters, notifications, and alerts announced on the website. Therefore, this constitutes implicit consent from the customer that all electronic transactions sent by us are legally binding and are treated as written transactions.

• The purchase invoice is automatically sent to the email address provided by the customer during the purchase process. If the invoice does not appear in the customer’s inbox, they should contact customer service

Products

• In our continuous and diligent effort to provide accurate and comprehensive information about our products (such as product availability, pricing, specifications, images, and technical features) and services, some typographical errors may occur.

• The highest level of accuracy is observed when displaying product colors on the website; however, the colors you see depend primarily on your screen settings, which are beyond our control. Therefore, we cannot guarantee that your screen will accurately display colors.

• Publishing product or service details (including but not limited to marketing bulletins, advertisements, promotions, magazine offers, and flyers) on the website does not constitute a guarantee of the availability of such products, offers, or prices, whether online or in the physical showroom.

• Errors may occur during the process of providing products or services and in the detailed information related to prices on the website. The website cannot provide you with individual product prices or determine the total cost of a product or service until your electronic order is fully submitted.

If an order and invoice are issued for a product or service and the price or details are incorrect due to an error in recording the correct price or information, the website has the right to either contact you to clarify and resolve the error or cancel your order and notify you of the cancellation.

If your order is accepted and processed electronically, the total cost will be calculated and charged to your credit card, and you will be notified via email that the payment process has been successfully completed.

• Some product images may differ in terms of secondary accessories that are not part of the product’s main specifications.

• Product availability and pricing are subject to change without prior notice.

• Orders cannot be postponed for shipment for more than 15 days from the purchase date. The website reserves the right to cancel the order and refund the amount to the customer’s account.