Shipping and Cancellation Policy

We are committed to delivering your orders quickly and efficiently to all regions of the Kingdom of Saudi Arabia, providing flexible and secure shipping options. This policy outlines the shipping mechanism, duration, costs, and delivery notes.

First: Delivery Areas

We offer shipping services to all cities and regions of the Kingdom of Saudi Arabia.

We use certified shipping companies to ensure speed and quality delivery.

Some sub-regions are not served by home delivery, so the customer must collect the shipment from the shipping company's branch.

Second: Shipping Time

Within major cities (such as Riyadh, Jeddah, Dammam): 1 to 5 business days.

Other cities and villages: 3 to 7 business days depending on the shipping company and customer location.

Shipping time may be affected during major seasons or promotions, and the customer will be notified of any delays.

Official holidays and public holidays in the Kingdom of Saudi Arabia do not count toward shipping and delivery days.

Third: Shipping Fees

Basic shipping fees start at 15 Saudi Riyals and vary depending on:

Product Weight

Geographical Area

Promotional Offers

Final shipping fees appear on the checkout page before completing the order.

In the case of promotions: Free shipping may be offered for orders exceeding a certain limit (e.g., 000 Saudi Riyals).

Fourth: Shipment Tracking

Once the order is shipped, the customer will be provided with a tracking number via email or text message.

The order can be tracked through the shipping company's website or the orders page on the Dots Al-Eisaei website.

Fifth: Important Notes

Receiving the shipment from the shipping company constitutes the customer's acknowledgement that the shipment (carton) is intact, in good condition, and has not been opened prior to receipt.

We ask the customer to ensure that the delivery address is accurately entered (neighborhood, street, building number, and mobile number).

If the customer does not receive the order or rejects it without a clear reason, the shipping and return fees will be deducted from the refund amount.

Sixth: Cancellation

The customer has the right to cancel the order before it is delivered to the shipping company:

If your order status is "Pending Review," you must contact customer service directly to cancel your order before it is processed.

If your order status is "Completed - Shipped - In Progress," the order cannot be canceled because it has been delivered to the shipping company. If the order is canceled after completion and shipping, the cancellation will be treated as a return, with a 25 refund fee.